Shipping policy

Shipping Policy

Last updated: [Insert date]

Thank you for shopping with us! Please read our shipping information below.

Order Processing Time

UK orders (made in our studio):
Orders are processed within 1–3 business days (excluding weekends and holidays).
International print-on-demand orders (USA & EU):
Orders are produced and shipped by our print partners (Printify / Gelato).
Processing times may vary, but are typically 2–5 business days.

Once your order is dispatched, you will receive a confirmation email with tracking details.

UK Shipping

All UK orders are shipped using Royal Mail Tracked services.

Royal Mail Tracked 48 – Standard shipping
Royal Mail Tracked 24 – Express upgrade available at checkout

Estimated delivery times:

Tracked 48: 2–3 business days
Tracked 24: 1–2 business days

Delivery times are estimates and may vary during busy periods.

International Shipping

🇺🇸 USA & 🇪🇺 European Union

Orders are printed and shipped locally via our print-on-demand partners (Printify / Gelato).
Shipping times vary by destination and provider.
Estimated delivery: 5–12 business days after dispatch.

🇦🇺 Australia

Orders are shipped from the UK via Evri International.
Estimated delivery: 7–21 business days after dispatch.

Tracking Information

All orders are shipped with tracking.
You will receive an email with your tracking number once your order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes.
These charges are included in the item price or shipping cost.

Delays & Lost Packages

We are not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control.

If your order is marked as delivered but has not arrived:

Please check with your local postal service or neighbours first.
If you still need assistance, please contact us, and we’ll be happy to help where possible.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We cannot be held responsible for orders sent to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any shipping questions, please get in touch with us:

Email: purplechicane@gmail.com
Store name: Purple Chicane